Operations Officer - 57207

We are seeking to build a new team focused on the remediation of non-compliance files. This is a fantastic opportunity to join a large organization and potentially secure a permanent role within the TD brand.

Position: Operations Officer III
Shift: Monday to Friday, 8:30 AM - 4:30 PM (37.5 hours per week)
Salary: $27 per hour
Location: Montreal, QC (Hybrid: 4 days in office, 1 day work from home)

Advantages
This is a great opportunity to gain experience within a large organization.
Possibility of contract extension and potential for permanent placement.
Be part of the reputable Financial company
Hybrid work model offering a balance between in-office and remote work.

Responsibilities
Provide inbound and/or outbound support to customers in a non-face-to-face environment.
Create an exceptional customer experience with every client interaction, ensuring prompt and effective management of advice, service, inquiries, and/or issues.
Navigate multiple screens and systems to locate and update customer information during customer interactions.
Use effective relationship skills when communicating with partners, colleagues, and customers.
Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the next appropriate step based on outlined procedures.
Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers.
Ensure that prepared/completed documentation is accurate and properly reflects client/business intentions.
Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions.

Qualifications
Undergraduate degree and/or 1+ years of relevant work experience.
5-7 years of experience in customer experience or phone channel roles.
Strong communication skills, comfortable engaging with customers over the phone.
Ability to navigate multiple software and platforms.
Bilingualism (French and English) is a mandatory requirement.
Proficiency in MS Office Suite.
Strong interpersonal and communication skills (written and verbal).
Strong organizational skills, with the ability to work in a fast-paced environment.
Banking experience is considered an asset.
Fluency in Mandarin, Punjabi, Hindi, Cantonese, or Spanish is a plus.
Disqualifiers: Lack of strong and clear communication skills, lack of professionalism/strong presentation skills.

Summary
If you are a detail-oriented individual with excellent communication skills and a passion for providing outstanding customer service, we encourage you to apply. This role offers a valuable opportunity to contribute to a critical project and grow your career within a leading financial institution.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.