Digital Order Specialist

Overview

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! Applied® is a leading value‑added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions and other industrial supplies. With over 50 facilities across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper and transportation industries, just to name a few. Applied provides engineering, design and systems integration for industrial, fluid power and flow control applications, as well as customized mechanical, fabricated rubber, fluid power and flow control shop services.

We are currently seeking a qualified and motivated individual to fill the position of Digital Order Specialist. This role can be on‑site or hybrid remote / on‑site and the location is flexible for anywhere Applied operates in Canada, however preference is close to one of our major service centres.

Position Summary

Reporting directly to the DOT (Digital Order Team) Manager, the successful candidate will work to provide leadership on customer portals across Applied Canada’s Service Centres in order to maximize profitability and efficiency. This role requires a strategic thinker and problem solver with a strong business analysis skill set and a desire to improve our process and data.

Roles And Responsibilities

• Handle and process large volumes of data efficiently, ensuring data integrity and accuracy for all digital / portal customers
• Exhibit a strong interest in customer satisfaction and a desire to provide excellent customer service
• Coordinate and collaborate with internal and external Accounts Receivable departments to ensure all assigned digital customer invoices are current
• Effectively communicate with and direct internal CSSR / DOT members on portal processes, ensuring timely resolution of issues
• Monitor and follow up on overdue invoices to expedite payment and resolve discrepancies
• Maintain thorough records of invoicing activities and customer interactions
• Identify opportunities to improve invoicing process and efficiency
• Cultivate lasting relationships with customers while addressing overdue invoices
• Resolve discrepancies or issues promptly and professionally
• Actively involved in all digital sales activities
• Demonstrate proficiency in meeting task deadlines through effective time management skills
• Take lead on individual projects and incorporate them into personal schedule
• Develop knowledge and expertise of best practices and end‑to‑end business processes
• Show enthusiasm, a positive attitude and a strong desire to succeed
• Ability to multitask effectively in a busy environment while consistently maintaining professionalism
• Assist other branches by processing orders in a timely manner when DOT team members are
• Provide guidance, training and support to other DOT members
• Observe any opportunity for Continuous Improvement to reduce waste in digital / portal process
• Provide additional order management support as required
• Other tasks and projects as assigned

Preferred Education & Experience

Specific Skills

Working Conditions

Benefits

Equal Opportunity Statement

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.

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