At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC / R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
What’s in it for you?
- Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
- Career development and training opportunities
- Life insurance, disability and wellness program
- Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
- Paid vacation and sick time
- Bonus programs that include annual performance and profit sharing
- Employee discounts on top brands of plumbing and HVAC products
- Education reimbursement for employees
- Employee referral program
What you will do :
Assists customers with detailed pricing proposals / quotes for products and services projects.Supports new sales opportunities through bid monitoring, prospecting and project research.Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes : corrective actions, Field Quality Reports.Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirementsRegular and reliable attendanceAll team members work one weekend per month in rotation.Other duties as assignedWhat you will bring :
Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.Ability to collaborate with others and understand geography and lead-setting skills.Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.Ability to multi-task across multiple software platforms during your workday.Salary Range : $23.00 - $26.00 per hour
