APPOINTMENT COORDINATOR

Job Description

Job Description

Ajax Mazda is looking for an Appointment Coordinator to join our Service team!

Our Appointment Coordinators are responsible for ensuring the smooth and efficient operation of our service department. You will be responsible for managing and coordinating service appointments, communicating with customers to schedule services, and providing outstanding customer service at all times.

Primary Job Duties :

• Schedule service appointments efficiently, optimizing service department resources and maximizing productivity.
• Coordinate appointments based on customer preferences and vehicle maintenance needs.
• Engage with customers to gather necessary information and provide appointment details.
• Confirm and remind customers of their scheduled appointments, ensuring a seamless service experience.
• Maintain accurate and up-to-date records of service appointments and customer information using our dealership's management software.
• Work closely with service advisors and technicians to ensure timely completion of appointments and effective communication with customers.
• Demonstrate exceptional customer service skills, ensuring customer satisfaction and maintaining a positive dealership-client relationship.

Successful Candidates Possess :

Why Work for Ajax Mazda :

Go to our website to see more about our company and the many reasons why you will want to work for us!

Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Position Status : We are actively hiring to fill a current open position.

Artificial Intelligence (AI) Disclosure : Artificial intelligence (AI) tools are not used in the assessment, screening, or selection of candidates for this role.