Client Support Coordinator

Summary

As a key member of GFL’s Liquids team, you will be committed to enhancing GFL client relationships and providing invaluable support to the Sales & Operations team. You will be relied upon to coordinate new and existing clients with their changing needs and will instill confidence in our customers that they are dealing with the industry leader. The chosen individual will thrive in this challenging, competitive, ever-changing business environment.

Specific Duties and Responsibilities

Acting as a liaison between Client, Sales, Operation, and Administration Staff.

First point of contact for all customer service inquiries (new or existing).

Update customer information and service lines within our OMS operating system.

Working closely with Dispatch to ensure customer request orders are delivered within expected timelines.

Support Operations to ensure changes to collection schedules are communicated to clients in a timely fashion.

Ensure all collection services are up to date with customers; adjust service schedule if necessary to maximize customer experience.

Follow up with clients to address any service issues or complaints.

Actively promote and upsell all service offerings to maximize revenue potential from each client.

Participate in sales campaigns to drive revenue growth.

Actively prospecting potential new clients through leads following and cold calling.

Other administrative duties as assigned.

Qualifications

Previous experience in a customer service or sales-focused role is preferred.

Previous work experience in automotive or waste and recycling industries would be preferred.

Post-secondary education in business administration or a related field.

A valid driver's license and access to a reliable vehicle is preferred.

Knowledge, Skills, and Abilities

Enthusiastic self-starter with a strong work ethic and a proven track record for success.

Clean professional image and sense of pride that promotes a positive team spirit.

Exceptional customer service skills along with a strong sense of team.

Excellent organizational, problem-solving, time management, and negotiation skills.

Computer literate with proficient use of enterprise customer database systems.