Bilingual Customer Service Representative

The Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers.

Youll love working with us because we make it easy to start your career in a supportive and flexible environment. Our hybrid work model gives you the best of both world collaboration in the office from Tuesday to Thursday and remote flexibility for the rest of the week. Youll join a team that celebrates wins learns together and helps each other succeed. Well give you plenty of opportunities to grow learn new skills and build the career you want. Plus youll enjoy perks like unlimited coffee a positive atmosphere and a team that truly values your well-being.

Responsibilities :

Provide exceptional customer service to policyholders agents and partners in French and English via inbound calls email and chat.

Handle a high volume of inquiries analyze issues and deliver proactive solutions.

Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Demonstrate empathy and emotional intelligence to build trust and positive relationships.

Stay informed about products services and industry regulations to provide accurate useful information.

Collaborate with colleagues and other departments to resolve complex issues.

Required Qualifications :

Bilingual (verbal & written proficiency ) in both French and English due to frequent interaction with internal / external English-speaking customers or employees outside of Quebec.

Experience in a fast-paced customer service environment.

Call center experience will be considered a strong asset especially within financial services.

Strong technical skills and ability to navigate multiple systems.

Preferred Qualifications :

Empower : Inspire confidence and take initiative.

Serve : Show genuine care and flexibility in helping customers.

Grow : Embrace collaboration feedback and continuous learning.

When You Join Our Team

Well empower you to learn and grow the career you want.

Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife / John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Working Arrangement

Hybrid

Salary & Benefits

Salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption / surrogacy and wellness benefits and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1