Customer Success Manager - Web Design

The Customer Success Manager (CSM) – Web is a pivotal role in expanding our service offerings in web design, and UX consultation. In addition to core account management responsibilities, this CSM will lead the development and delivery of our design and UX consulting services, helping customers optimize their e-commerce presence and drive business growth.

This role is ideal for someone who thrives in a dynamic environment, combining account management with hands-on expertise in UX / UI, web design. The CSM will work directly with customers to develop and implement strategies .

As we grow this line of business, the CSM will play a key role in shaping our approach, refining our offerings, and ensuring customers achieve measurable success. This is a high-impact position where you'll have the opportunity to build, execute, and evolve our design and website implementation services while strengthening long-term customer relationships.

Key Responsibilities

Customer Relationship Management :

• Conduct regular account reviews to discuss website performance, and overall e-commerce strategy.
• Facilitate discovery discussions to uncover new customer needs and align them with our service offerings.
• Serve as the primary point of contact for assigned accounts, advocating for customer needs internally and ensuring alignment with their online growth goals.

Implementation & Onboarding :

Support & Service :

Strategic Growth :

About Us

Terracor Business Solutions helps B2B companies bring their e-commerce vision to life with ERP-integrated solutions. We’re a small but established company that operates with a startup mindset—meaning less red tape, more ownership, and plenty of opportunities to make an impact.

We’re fully remote (based in Winnipeg) and believe in rewarding hard work, including profit sharing and the chance to take on side projects to grow your skills. If you thrive in a fast-moving environment where you can take initiative and shape the way we do things, you’ll fit right in.

Requirements

Technical Skills

Benefits