Contact Center Technical Support Representative

Overview

Sydney, NS

Full-Time & Part-Time

We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

Responsibilities

• Respond to technical support calls, emails, or chats from customers.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions and product configurations.
• Escalate unresolved issues to higher-level support or engineering teams.
• Document all interactions and solutions in the ticketing system.
• Maintain up-to-date knowledge of products, services, and system updates.
• Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Qualifications

Other Requirements

Compensation & Benefits

Additional Information

The employer reserves the right to revise this job description at any time. This job description is not a contract for employment, and either party may terminate employment at any time, for any reason. This role operates in a professional office environment with standard office equipment and may require long periods of sitting and computer use. Reasonable accommodations may be provided consistent with applicable laws.

Note : This job operates in a professional office environment. This position may include other duties as assigned by management.

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