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Helpdesk Support Advisor- Niagara Region

Helpdesk Support Advisor- Niagara Region

JobCart IncSt. Catharines, ON, CA
Il y a plus de 30 jours
Salaire
25 000,00 $CA – 30 000,00 $CA par an
Type de contrat
  • Temps plein
  • Quick Apply
Description de poste

YOU MUST BE PRESENT IN ONTARIO TO APPLY

Salary : $19.23 per hour

Hours of Operation : 7 days a week, 6 AM - 10 PM EST (40 hour work schedule)

Join our team as a Tier 2 Helpdesk Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Helpdesk Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Day-to-Day Activities :

Your day-to-day activities will immerse you in the vibrant world of e-commerce :

  • Handling diverse customer channels, enriching your experience in a multifaceted industry.
  • Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
  • Contributing proactive recommendations for process improvements to enhance the customer experience.
  • Embracing new technologies and staying at the forefront of digital innovation.

Qualifications :

Basic Qualifications :

  • 1 year of experience as a help desk technician and / or customer support role.
  • Tech-savvy with knowledge of office automation products, databases, and remote control.
  • High School Diploma or equivalent.
  • Flexibility with hours of operation.

    • What We Offer :

  • Competitive pay rate of $19.23 per hour.
  • Full-time, Fixed Term Contract.
  • Opportunities for training and development.
  • A collaborative and inclusive work environment with a leading Canadian e-commerce giant.

    • Apply Now :

    If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!

    Requirements

  • Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional.
  • Drive process improvements and recommend system / technology enhancements to elevate efficiency.
  • Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
  • Walk customers through effective problem-solving processes, ensuring a seamless experience.