Health Unit Aide, Urgent Primary Care Centre-Surrey

Detailed Overview

Reporting to the Manager, Clinical Operations or designate, this position plays an essential role in ensuring the delivery of quality and timely care, including efficient flow of clients through the Urgent Primary Care Centre ("UPCC" or "Centre"), maintaining a focus on immediate aspects of client-centered care such as client comforts, and ensuring a safe and welcoming environment for all individuals.

Maintains supply inventories, equipment and clinic rooms for the Centre, and performs duties such as preparing clinic rooms, ordering, maintaining and organizing medical / surgical inventories and supply areas, cleaning equipment and instruments, and delivery and processing of samples and lab specimens.

The Centre provides urgent care to clients and longitudinal primary care to unattached vulnerable clients residing in the city of Surrey, to provide clients, families and caregivers with ease of access to timely, person-centred, continuous and culturally safe quality health services.

As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.

Responsibilities Maintains inventories of office, medical and pharmaceutical supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing and receiving orders, verifying invoices match packing slips, documenting, distributing supplies to staff as required, restocking / storing shipments, organizing repair / maintenance of equipment, delivering supplies and equipment to and from the hospital or other supply depot, as required.

Communicates with Centre staff, central stores / purchasing, local hospitals and pharmacies and other health departments regarding supplies and equipment.

Provides support in clinical settings by performing duties such as setting up and dismantling rooms and calibrating and cleaning equipment such as scales and glucometers.

Prepares equipment and instruments for offsite sterilization in accordance with established procedures; cleans and organizes supply areas and prepares clinic rooms;

cleans returned equipment and checks for repairs. Delivers and disposes of supplies, biologicals, materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting items such as samples and lab specimens.

Processes financial information such as encounter codes and physician billings using a computerized system, verifying information such as basic client details and coding, entering and updating records, calculating billing totals, uploading information for appropriate submission, following up on related discrepancies, and making corrections as directed.

Refers complex problems to Manager or designate. Performs administrative support duties by assembling, packaging, organizing and renewing pamphlets / resource information for distribution to the client and / or family.

Maintains department resources such as audiovisual and office equipment by carrying out minor maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges.

Refers further maintenance of equipment required to the Manager. In the course of completing duties to the Centre, assists the clients to feel safe and at ease through a welcoming, client-centered approach, focussing on client comforts.

Performs other related duties as assigned. Qualifications Education and Experience Grade 12, plus completion of a Medical Office Assistant certificate plus one year of recent related experience or an equivalent combination of education training and experience.

Skills and Abilities Ability to communicate effectively, both verbally and in writing. Physical ability to carry out the duties of the position.

Knowledge of nursing equipment. Ability to operate related equipment. Ability to type at 40 wpm. Ability to work independently and in cooperation with others.

Ability to organize and prioritize. Ability to establish and maintain rapport with clients. Knowledge of medical terminology.

Ability to analyze and resolve problems. Conflict resolution and crisis intervention skills. Ability to observe and recognize changes in clients.

Knowledge of general office procedures.