Dental Office Manager Assistant

The responsibilities include, but are not limited to the following :

Staff Supervision :

• Oversees staffing and ensures that each staff member understands the scope of his / her position, and policies within the company, and that they receive appropriate and constructive criticism and / or training when necessary.
• Acts as a liaison between Associates and patients.
• Responds to conflict and provide conflict resolution.
• Identifies and recognizes employees who may have successful career development opportunities in the company. Communicates this information to HR.
• Assist the Office Manager in maintaining staff schedules, ensuring that a position is temporarily covered appropriately in the case of an absent staff member, and keeping an eye on reducing employee overtime as well (informing the Regional Office Manager when needed).
• Call management - Ensures dental receptionists are managing calls effectively, returning calls, identifying training where needed.
• Participates in the recruitment process with Human Resources, identify staffing needs prospectively, and as they may arise. Helps to facilitate onboarding and training, and participates also in off boarding and dismissal protocol with Human Resources.

Operational Supervision :

Patient Experience :