Call Center Team Lead

As a Team Leader your role will be to respond to customer calls/emails and make decisions to provide an exceptional experience.

It is a regular full-time position located in Montreal.

We offer a competitive salary along with a range of attractive benefits and company discounts. Additionally we provide training throughout your career to support and guide your professional development.

Your responsibilities:

• Respond to customer calls and/or emails
• Support representatives in research and submissions
• Manage the schedules of call center agents and assist the call center service manager in employee evaluations
• Maintain effective communication with store managers and store representatives assigned to the call center
• Coordinate the work of the team and manage priorities in submissions and other client files.

Qualifications :

To join our team you will need :

• Some experience in the field of industrial parts
• Customer service and teamwork oriented
• Bilingual French and English spoken and written as you will need to frequently collaborate with internal clients across Canada.

Additional Information :

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Law Enforcement,ABB,Marine Biology,Filing,Automobile,AV
Experience: years
Vacancy: 1