Spa Manager

Spa Manager Everwild Nordic Spa by Basecamp Based in Canmore ABAbout Basecamp Property Management LtdBasecamp is a rapidly growing chain of boutique hotels based in Canmore Banff Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from Nordic Spa and Hotel aims to raise the bar in wellness hospitality blending authentic tradition with fresh evolving experiences. Everwild is redefining mountain hospitality. Why Work for UsDiscretionary bonus schemeGroup health benefits plan (Dental Vision Paramedical and more)Generous staff discounts at all our propertiesFamily and friends discount at Basecamp propertiesFree access to the Everwild Nordic SpaDiscounts on food & beverage at Rhythm & HowlCompany paid staff for advancement in our growing companyBe part of western Canadas fastest-growing hospitality brandA hands-on people focused Basecamp culturePosition OverviewUnder the supervision of the General Manager the Spa Manager is responsible for driving operations forward managing the daily to day of the spa which includes spa staff ensuring excellent customer service managing budgets inventory and implementing strategies to maximize revenue and guest satisfaction. The Spa Manager will play a pivotal role in shaping exceptional experiences for our guests by embodying and elevating the essence of relaxation and wellness. With your expertise our spa will be a sanctuary where guests can unwind and rejuvenate making each visit a memorable role requires a combination of leadership skills organizational abilities and a passion for wellness and luxury serviceShifts : Full-time / Permanent. Days evenings & : $90K - $100 Per annumLocation : Canmore AlbertaKey Responsibilities 1. Staff ManagementRecruit train and manage spa staff (therapists receptionists maintenance) to ensure high-quality efficient work schedules for staff and ensure enough staff members are available to meet customer performance reviews provide feedback and offer development opportunities.2. Customer ExperienceEnsure that guests have a positive and relaxing customer satisfaction by addressing guest concerns and resolve complaints in a timely and professional high levels of guest satisfaction through consistent service quality. Regularly evaluating service quality and client satisfaction and make necessary adjustments.3. Financial ManagementOversee budgeting and financial and analyze revenue expenses and pricing strategies to maximize revenue while maintaining competitive pricing.4. Operational EfficiencyEnsure the spa is clean well-maintained and properly stocked with supplies products and equipment inventory maintain adequate stock levels and order new supplies as spa services and treatments ensuring they meet the highest standards of quality.5. Marketing and PromotionsWork with the marketing team to develop promotional campaigns to attract new clients and retain existing seasonal offers and packages to increase an online presence (website social media) to promote services and maintain customer engagement.6. Health & SafetyEnsure compliance with health and safety regulations and industry inspect the spas facilities and equipment for safety and proper sanitation and hygiene protocols are followed.7. Sales and Revenue GrowthMonitor the performance of spa services and suggest treatments and products to long-term goals and business strategies for the spa identify growth and expansion opportunities and incorporate industry trends and or certification in hospitality management business administration or related in spa management or a related field is an experience as a spa manager or in a similar role at a Nordic aid trained or willing to undertake first aid training. Knowledge of spa treatments wellness practices and industry of spa software and booking systems is a customer service leadership and team management ability to create financial reports budgeting and marketing written and verbal communication skillsThe skill to positively transform customer experienceProficiency with spa management software point-of-sale (POS) systems and Microsoft Office Resorts is an equal opportunity employer dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented background and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment or need assistance with completing the application process please contact Beth at to discuss your needs confidentially.

Required Experience :

Manager

Key Skills

Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 90 - 100