IT Support Specialist

IT SUPPORT SPECIALIST

Grade 5 – Salary Range $52,000 - $57,000

This position is for an existing vacancy.

WHO IS KEILHAUER?

Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Keilhauer manufactures seating and tables that makes work more comfortable for all. Keilhauer products are thoughtfully made to support communication and engagement in spaces such as meeting rooms, collaboration areas, lobbies and lunchrooms. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-winning design, built with extreme craftsmanship, to the highest environmental standards.

SUMMARY

The IT Support Specialist is responsible for monitoring the IT Helpdesk and providing first-level technical support for end-users across the Keilhauer network. This support role is an integral part of a small, high-performing team of IT professionals who share the responsibility of maintaining Keilhauer's systems. By ensuring that employees can utilize technical systems and tools to do their jobs, you help further Keilhauer's mission of making work comfortable for all.

In this role, a great deal of your time is spent monitoring the IT Helpdesk and addressing issues in order of priority. You will also assist in the handling of day-to-day operations of the department, supporting the IT team, working on firmware upgrades for printers and hardware, performing hotfixes for tertiary programs, or troubleshooting network issues.

This position is best suited to a junior IT professional who is approachable, patient and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to your success.

PRIMARY RESPONSIBILITIES

• Monitors IT Helpdesk and provides support to end-users

Monitors and manages Keilhauer's Spiceworks asset and Helpdesk management system.

Maintains a sound understanding of Keilhauer's data network and installed applications.

QUALIFICATIONS

ESSENTIAL PHYSICAL AND INTELLECTUAL REQUIREMENTS

WORKING CONDITIONS

This role is performed primarily in an office environment which is typically quiet. Most of your duties will be fulfilled with the use of a computer and office equipment, with communication taking place by phone, email or in person.  Some functions of your role will be conducted in the manufacturing facilities, where you may be exposed to dust particulates, noise and heat.

This position requires frequent, dynamic interaction through face-to-face contact, email and phone communications.

Must have the ability to deal with problems involving few concrete variables in standardized situations.

Please note that AI may be used during the recruitment and selection process for this role