Service Advisor

The OpportunityLounsbury Heavy-Duty Truck Centre in Moncton is looking for a Service Advisor.We are looking for a skilled and customer-oriented person. The ideal candidate will have a strong technical background in heavy-duty truck maintenance and repair, excellent customer service skills, and the ability to assist the supervisor in managing the workflow in the shop.Why work with us : Competitive Wages Group Benefit Plan Great work culture Fun and dynamic work environment Employee discounts on cars and furniture Pension Plan Key Responsibilities : Technical Expertise : Must be able follow OEM Guided Diagnostics, prepare estimates, create repair orders and follow up with customers. Customer Interaction : Communicate effectively with customers to understand their needs, provide updates on repair status, and offer professional advice on maintenance and repair options. Workflow Assistance : Support the supervisor in overseeing the daily operations of the service department, including scheduling, prioritizing tasks, and ensuring efficient workflow. Team Collaboration : Work closely with other technicians and staff to ensure a cohesive and productive work environment.QualificationsCompleted high school or GED. Post-secondary education is an asset. Technical knowledge of trucks is required Must have a valid driver's licenses and a clean driver's abstract Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program. Previous experience with CDK is an asset. Strong interpersonal skills, customer service skills, and troubleshooting skills A good team player, has a sense of urgency and has the ability to multi-taskThe work schedule alternates weekly. In Week 1, the hours are Monday to Friday from 8 : 00am to 5 : 00pm. In Week 2, the hours are Monday to Friday from 4 : 30pm to midnight (this is subject to change based on workflow).About Lounsbury Heavy-Duty Truck LimitedThe Lounsbury Group has successful retail operations in New Brunswick, covering the entire province from north to south. Lounsbury's greatest accomplishment is the ability to have grown our business in a diverse environment of bilingual communities. Lounsbury Group employs over 400 employees in its automotive dealerships, heavy-duty truck dealerships, brand name home furnishing stores, and our own independent leasing company. We are a company which has rejuvenated itself continues to remain leaders in our respective businesses. Our network of operations covers the region and our corporate goodwill has enabled us to develop strong relationships in the communities we serve.