user support technician

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Computer programming, other

Work setting

• Computer hardware or software retailer / wholesaler

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

• Android
• BMC Remedy
• Information Technology Infrastructure Library (ITIL)
• Jira
• iOS
• MAC
• Linux
• Unix
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Mail server software
• Communication software
• Database software
• MS Active Directory
• Zendesk
• Data analysis software
• MS Office
• MS Windows
• TCP / IP

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Screening questions

• Do you meet the language requirements listed in the job posting?

Employment terms options

• Evening

Experience

• 1 year to less than 2 years

Employment terms options

• Shift
• Morning
• On call
• Day
• Weekend
• Overtime available