Team Leader, Full-Time

Join to apply for the Team Leader, Full-Time role at Taproot Community Support Services

Taproot Community Support Services is a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, and we share ownership dividends. Since 1983 we have grown steadily, delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts.

As a Certified B Corporation, we harness business for good. Guided by five values—stronger together, optimism, challenge, respect, and above and beyond—we deliver 125 community‑based services each year, walking alongside 1,600 children, youth, families, and people with diverse abilities. Our revenues exceed $50 million.

The Position

The Team Leader (TL) is responsible for oversight of program operations in this ACDS CET‑accredited agency. The TL ensures day‑to‑day services to persons served, complies with contracts, Taproot policies and procedures, and applicable standards and legislation. The TL works directly with persons served and their families/care teams as required, and liaises with funders, community partners, and other agencies. The position reports to the Program Director.

Scheduling

One (1) permanent, full‑time position, with a schedule of 40 hours per week:

• Monday through Friday 08:00‑16:00; shift times may vary based on program needs.
• Required to provide on‑call and after‑hours support as needed.

Bona Fide Occupational Requirement: This is a gender‑specific position based upon the behaviour and needs of the persons served.

In Your Role You Will

• Assist with recruitment, screening, hiring, orientation, supervision, evaluation and discipline of program staff.
• Ensure necessary facilities and equipment are in place to operate the program.
• Coordinate work allocation and assign referrals; process time off requests as required.
• Work with program manager to identify professional development and training needs of staff.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Make recommendations to the Program Director/Management regarding program development, formulation of policies and procedures, and program evaluation.
• Facilitate regular staff meetings.
• Advocate effectively for service recipients.
• Represent the program and/or agency in the community, as well as with government agencies, families/caregivers and funding bodies; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program.
• Ensure the physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow‑up is done.
• Complete the job description is available at time of interview, or upon request.
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter.

As an Ideal Candidate You Possess

• Degree in the field of human services: Social Work, Social Services, Special Education, Psychology, Sociology, etc.
• 3 years’ experience providing residential service to persons with developmental disabilities and complex needs; Disability Support Worker or Practitioner, Healthcare Aide or LPN.
• Minimum of 1 year supervisory, leadership and crisis management skills.
• Other combinations of education and experience may be considered.
• Experience writing and implementing program plans and goals an asset.
• Valid class 5 driver license, clear driving abstract and vehicle.
• Calm, confident, patient, self‑motivated and motivates others; a positive role model.

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee‑owned company, we value collaboration, learning, and innovation. Our strength‑based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit‑sharing dividends.
• Work/life balance.
• Learning and career development opportunities.
• Competitive wages and salaries.
• Paid vacation and benefits for eligible employees.
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia.
• Matching RRSP plan for eligible employees within Alberta.
• Professional development opportunities and job‑related training.
• Employee and Family Assistance Program.
• Long Service Milestone rewards.
• Employee referral bonus program.
• A values‑driven workplace – as a Certified B Corp, we’re committed to using business as a force for good.

Equal‑Opportunity Employer

Equal‑Opportunity Employer. Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal‑opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We’re seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity. We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment. No telephone calls please. Only those candidates selected for an interview will be notified.

For more information on Taproot Community Support Services visit our website: taproot.ca