Best Practice Consultant

Job Description

Location : Hybrid

We are seeking a dynamic and analytical Best Practice Consultant to join our team. Reporting to the Manager, Best Practice of the Client Care Centre (CCC), the Best Practice Consultant will focus on insight discovery and the value realization of critical CCC projects and initiatives.

The ideal individual is eager to apply their problem-solving skills to complex CCC business challenges. They will leverage a strong analytical skillset to break down intricate situations, derive key insights from data, and develop actionable recommendations. This role requires someone who can effectively communicate complex problems and data-driven insights to diverse audiences across the organization.

This role is an exciting opportunity to work in a collaborative environment and make a significant impact on the strategic initiatives of the CCC. If you are passionate about driving improvement through data-driven insights, and have a keen eye for identifying and measuring value, we encourage you to apply.

What You Will Do :

• Analyze complex business problems and develop effective solutions
• Define, track, and communicate pre- and post-implementation success metrics
• Support the development of a single source of truth for CCC metrics across teams, ensuring accuracy and consistency of data
• Create well-documented and organized deliverables for leaders with clear findings, actionable results and data visualizations
• Collaborate closely with teams across the CCC and other departments to foster innovative problem-solving
• Conduct in-depth quantitative analysis on large datasets to derive actionable insights and inform strategic decision-making

What You Need to Succeed :

Unique Requirements

Reliability Status  : As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life.

What’s in it for you?