Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are Looking for a Collision Services Representative to join Element Fleet Management.  As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.  At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you :

Able to handle high stress situations such as getting vehicles released from tow locations, dealing with out of network shops, redirecting vehicles from one shop to another?

Able to build and maintain good relationships with customers at all levels , effectively handling and aligning with client expectations?

The Collision Services Representative plays a crucial role in the engineering of high-quality products and services in a unique industry and at a rapidly growing organization.

A Day in the Life

Effectively communicate with vendors, repair shops, and clients

Collaborate with internal stakeholders such as our In house repair specialists

Diligently follow up on claims to reduce our client’s vehicle downtime

Attain appropriate information needed from vendors when there are delays in the repair process

Document all relevant information in the claims management system

Hold our vendors accountable when timelines are missed

Comprehensive working knowledge of collision workflow, completing all actions and alerts (internal and external) in a timely manner

Maintain Customer Service standards and customer retention skills are necessary to be successful in this position

Review daily claim reports to ensure claim data is accurate

Ability to review repair estimates and photos, against the claim, escalating to Quality Control (QC) where applicable

Field questions from other departments regarding specific or general operational claim guidelines

The ability to analyze and upload documentation sent by vendors and clients

Answering incoming phone calls along with making outbound calls when needed

Communication via chat in Microsoft teams within the department as well as outside of the department

Requirements

High School diploma or equivalent

Experience in Insurance claim operations, rental management, vehicle logistics or Collision Repair industry a plus

Bilingualism in English / French is a strong asset.

Professional phone etiquette

Ability to work in a Team Environment along with interacting with other departments

Must possess excellent verbal, written and listening communication skills

Must possess analytical and critical thinking skills to problem solve

Independent judgment to plan, prioritize and organize your daily workload

Professional demeanor working with many personalities from many geographic regions

Discretion and confidentiality of private information

Ability to multi-task including handling several issues or problems during a workday

Strong proficiency in time management

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What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.