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Customer Service Representative
Customer Service RepresentativeExpand Reach Inc. • Woodbridge, ON, Canada
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Customer Service Representative

Customer Service Representative

Expand Reach Inc. • Woodbridge, ON, Canada
Il y a 7 jours
Type de contrat
  • Temps plein
  • Permanent
Description de poste

Our client, a leading manufacturer in the building products industry, is currently searching for a Customer Service Representative to join their team immediately on a permanent full-time basis.

You will be joining a well-recognized team of experts who are leaders in the building products industry. This is a 100% in-office position working out of their facility in Woodbridge, Ontario.

Role and Responsibilities

End-to-End Order Management :

  • Execute the full order cycle, including data entry for orders received via EDI, Email, and Fax .
  • Monitor order status throughout the production stages, proactively identifying and resolving potential delays.
  • Generate accurate invoices and manage the distribution of essential shipping documentation.

Inventory & Logistics Coordination :

  • Maintain and audit real-time inventory reports to ensure product availability matches sales commitments.
  • Liaise with the Shipping department to coordinate freight and logistics schedules.
  • Customer Advocacy & Quality Support :

  • Serve as the primary point of contact for customer inquiries regarding pricing, availability, and delivery timelines.
  • Manage quality concerns or returns by documenting issues and coordinating solutions with internal technical teams.
  • Cross-Functional Collaboration :

  • Partner with Production Scheduling to understand lead times and with Finance to resolve billing discrepancies.
  • Provide independent analysis to prioritize urgent orders and manage high-volume daily workflows.
  • Qualifications :

  • High School Diploma required; Diploma or degree in Business, Supply Chain, or a related field is highly preferred.
  • 2+ years of relevant customer service experience in a manufacturing environment is preferred
  • Advanced proficiency in the Microsoft Office Suite (specifically Outlook and Excel)
  • Hands-on experience with ERP software is required; specific knowledge of Syspro is an asset
  • Strong verbal and written communication to articulate detailed technical information and production, shipping, and technical data clearly to customers while maintaining a professional and polished demeanor.
  • A proven track record of acting as a professional liaison between internal departments, including Production Scheduling, Shipping, Inventory, and Finance .
  • Strong independent judgment and problem-solving skills to effectively prioritize high-volume sales orders and resolve logistical bottlenecks.
  • Demonstrated ability to remain focused and accurate in a fast-paced office environment subject to frequent interruptions and shifting priorities.
  • Exceptional organizational skills with the discipline to meet strict daily, weekly, and month-end deadlines.
  • If you believe you are a qualified candidate for this position and would like to pursue this opportunity, please apply to this position by sending your resume to alan.hung@expandreach.ca!

    For more information, please contact :

    Alan Hung, Recruitment Lead

    Expand Reach Inc.

    905-415-8828 x5002

    Créer une alerte emploi pour cette recherche

    Customer Service Representative • Woodbridge, ON, Canada

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