IT Administrator

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About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission‑critical operations for 1,100+ organizations in 135 countries and serves millions of users.

We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval‑augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third‑party models. This privacy‑first design gives enterprises trustworthy AI they can run in production.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high‑stakes, compliance‑heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada’s top employers, we offer hybrid work, supportive leaders, and clear growth paths.

Join us to ship reliable, privacy‑first AI at global scale.

About the Role

We are seeking a highly skilled and motivated IT Administrator to join our team. The ideal candidate will be responsible for managing and maintaining enterprise IT systems, cloud platforms, and on‑premises infrastructure. This role involves ensuring security, reliability, automation, and scalability across a wide range of technologies, with a strong focus on innovation and operational excellence. This position will also act as a backup buddy for other senior team members, ensuring continuity and reliable IT operations.

Responsibilities

• Own, manage and support Microsoft 365 services including SharePoint Online, Exchange, Dynamics 365 CRM.
• Manage and administer Active Directory and domain services, including group policies, identity management, and DNS/DHCP.
• Configure, manage Windows and Linux servers in physical and virtualized environments (VMware, Hyper‑V), SAN storage, UPS and high systems.
• Automate IT tasks and processes using Ansible, PowerShell, Python, and other relevant tools.
• Develop scripts and automation workflows to enhance efficiency and reduce manual work.
• Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs.
• Own and manage employee accounts provisioning automations, Microsoft Intune, and asset inventory systems.
• Implement system updates, apply patches, and enforce security best practices across servers, applications, and infrastructure.
• Maintain and troubleshoot security solutions such as firewalls, Endpoint Detection & Response (EDR), and email security system.
• Monitor system performance and proactively troubleshoot and resolve issues.
• Participate in escalated end‑user support tickets requiring advanced troubleshooting.
• Develop, maintain, and improve clear system documentation, runbooks, and knowledge base articles.
• Collaborate on departmental projects and cross‑functional IT initiatives.

Required Qualifications

• A bachelor’s degree in computer engineering, computer science, or a related field.
• Minimum 3‑5 years of experience as a System Administrator or in a similar IT infrastructure role.
• Strong knowledge of AD structure, group policies, OU management, federation, DNS/DHCP, and authentication protocols.
• Hands‑on experience with Microsoft 365 administration (users, licenses, compliance, security), SharePoint Online, Exchange Online, and Dynamics 365 for Sales integration and support.
• Strong scripting experience with PowerShell, Python, or similar.
• Hands‑on experience with Windows Servers, Linux administration (multiple distributions) and Ansible.
• Proficiency in VMware virtualization environments (vSphere, ESXi, vCenter).
• Understanding of backup solutions and disaster recovery practices.
• Strong understanding of AI technologies and their applications in IT administration (automation, predictive analytics, anomaly detection).
• Strong knowledge and experience in server room management including cooling, electrical power distribution, UPS management, etc.
• Experience configuring and maintaining firewalls, EDR, SIEM, and email security platforms.
• Strong understanding of patch management, endpoint hardening, and compliance requirements.
• Experience with Atlassian Service Desk and change/incident management processes.
• Strong problem‑solving skills, with the ability to manage issues under pressure.
• Excellent communication skills and a collaborative, team‑oriented mindset.
• Ability to adapt to fast‑changing environments and learn new technologies quickly.
• Committed to delivering high-quality results and continuous improvement.
• Self‑motivated and proactive, with a commitment to continuous learning and improvement.

Assets (Preferred Certifications)

• VMware certification.
• Microsoft 365 Administrator Certified.
• Microsoft Certified: Windows Server Hybrid Administrator Associate.
• Linux server administration certifications.

Why Join Us?

• This is not just another System Administrator role — it’s a chance to grow, innovate, and shape the future of IT operations.
• Gain hands‑on experience across a wide range of enterprise technologies including Microsoft 365, Dynamics 365, Windows/Linux, virtualization, and security platforms.
• Work with modern automation tools (Ansible, PowerShell, Python) and leverage AI‑driven solutions to transform IT operations.
• Be part of an environment where continuous learning and professional development are encouraged and supported.

Benefits

• Flexibility: Hybrid work (1–2 days in our downtown Montréal office) plus up to 8 weeks of “work from anywhere” each year.
• Time off: Starting at 3 weeks’ vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.
• Health & wellness: Comprehensive health, dental, and life insurance including telemedicine from day one.
• Financial security: RRSP matching up to 4% from day one and a home internet allowance.
• Active lifestyle: Free gym access in our downtown office building and half‑price Bixi membership.
• Social perks: Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.
• Career growth: Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role‑relevant professional dues.
• Culture: A supportive, values‑driven team with leaders who care.

Location and Hiring Details

• Location: Montréal (hybrid).
• Visa or relocation: not available.
• Hiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role.
• Apply even if not a perfect match: potential and drive matter here.

Apply Today

Apply today and help shape the future of enterprise software.