Mainframe Computer Operator

Description

Core Function :

Distributed Systems Batch and Console Operator

Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7 / 24 / 365 Environment.

Shift work and ability to be on site is required.

Essential Duties & Responsibilities :

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

Job Duties include :

• Monitoring Network devices which include Routers, Switches, Hubs, Gateways, Firewalls, and resource availability, reliability and performance using Shared Tivoli On Demand Event Management services.
• Respond to alerts automatically generated by Monitoring Tools (Viewpoint, Netview, Tivoli, Omnibus, etc..)
• ArcSignt and Nagios used to monitor Multiple Security Services Including, Intrusion Detection / Prevention Services, Managed Firewalls (Perimeter and Desktop), Web Content Filtering, Email Anti-Spam, and Email Encryption
• Perform a general health checking review each day to ensure the systems are working and no alerts or system errors or problems can be seen
• Perform Level 1 Problem Determination Procedure (Pinging Servers, Network Devices / subordinates.)
• Perform level 2 Problem Determination on alerts. (eg.. filesystem / CPU checks)
• Escalate incidents to applicable support Teams
• Document all incidents encountered with detailed steps taken.
• Escalate to 3rd party vendors when necessary to resolution.
• Monitor TSM backups via Trinity. Escalate Missed or Failed backups.
• Monitor OSS link monitor and restart any failed links
• Monitor daily backups and respond to any issues. tape Mounts, bad tapes, rerun backup on failure
• Support Help desk and respond to requests
• Execute run sheet / batch items that need to be checked or executed
• Reset / restart links, communication lines, devices, Monitors, printers, GUIs
• Terminate GNM transactions
• Complete OMS Application upgrades / release as required
• Recycle applications as required.
• ID Administration
• Perform Server Reboots as requested
• Readiness Enablement Testing (testing new servers for alerts.)

Supervisory Responsibilities : None

Minimum Knowledge, Skills and Abilities Required :

Physical and Mental Demands :

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Mental Demands

General Office Environment

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.

Other Specific Job Qualifications and / or Duties

This section is used to describe client or department specific qualifications for the position.

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