CRM Product Manager

Overview

On behalf of our client, Affinity is seeking an experienced Product Manager who will work with multiple internal teams to develop solutions for mission critical CRM systems.

As a component of product ownership, identifying, analyzing and documenting complex business requirements and processes will be key. The successful candidate will participate in a large CRM integration project with significant organizational impact and should be comfortable working independently on challenging assignments while maintaining extensive contact with internal customers and subject matter experts.

Key objectives include supporting application development teams; building relationships with key business stakeholders, SMEs, and IT team; collaborating with other Product Managers to grow internal team SLAs and standards; leveraging vendor relationships, IT resources and industry initiatives to balance the needs of our business.

Essential Duties and Responsibilities

• Participate in the collection and analysis of information; interview subject matter experts (SMEs), observe operations and use knowledge of business systems and processes to develop solutions to specific problems;
• Maintain strong relationships with our business to keep up to date on operational procedures and methods; current business processes and business activities / best practices; and recommending changes for improvement;
• Serve as a liaison between business stakeholders and technical IT teams to align enterprise objectives by advocating for business and user needs; articulating requirements; manage backlog requests; representing the user’s requirements in the design, development, validation and implementation of appropriate technology solutions;
• Assist in managing a portfolio of technical applications;
• Provide business vision and guides leaders with a focus on customer impact behind all projects, including the motivating factors for all stakeholders;
• Develop and maintain release schedules, prioritizes features and collaborates with other business units and technology teams as necessary for release management;
• Partner with technical business units in the research, analysis and resolution of system and process problems;
• Locate, gather and analyze information on potential solutions and best practices and evaluate the potential benefits to the organization;
• Coordinate efforts to train operational support areas;
• Partner with application support to ensure operational excellence;
• Prepare and deliver presentations to project stakeholders when appropriate;

Knowledge, Skills, and Abilities

Knowledge of :

Skill in

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Educational / Previous Experience Requirements

Affinity Earn

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About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

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