Enrolment Advisor

Position Purpose and Summary

Achieve individually assigned enrolment goals by actively recruiting, advising, and encouraging students to complete their applications and enroll into the university. This is done through contacting your assigned database, and any scheduled in-person and/or online fairs or meetings; providing information and the key steps to prospective students and families; responsible for managing consistent contact, and achieving assigned numerical benchmarks necessary for the team to achieve its enrolment goals.

Key Areas of Accountability

• Achieve individual enrolment goals with appropriate stage movement by communicating promptly with all assigned students and families.
• Provide consistent, well-documented follow‑up to all app‑submitted‑thru‑enrolled students and families to help them onboard with the university; specifically through email, text, phone calls, and campus, individual or virtual visits.
• Provide oversight to the application process, maintaining admissions policy and overall university mission. Liaise with Data Services to ensure the admission application process is responsive to the admission decision process.
• Maintain up‑to‑date knowledge on relevant academic programs, student life activities, special events and other student interested areas;
• Serve as a key liaison between faculty advisors, program chairs, student services, and all assigned students and families.
• Establish, cultivate, and maintain relationships with deep well schools, churches and relevant organizations to expand the university’s footprint in assigned regions.
• Assist with campus visits, including organized group visits, individual appointments and campus tours.
• Manage to completion assigned events and projects, communicating effectively and collegially to achieve objectives.
• Maintain flexibility in office hours, travel responsibilities and staff coverage during specific recruitment periods as assigned.
• Actively pursue new initiatives and strategies in the recruitment regions assigned and processes in order to grow enrolment and improve effectiveness.
• Display leadership in the promotion of the university to the wider community and constituencies of their recruitment region.

The Person

Skills and Abilities

• Superior interpersonal skills with an ability to communicate to a wide variety of personalities and in a wide variety of settings.
• Flexibility in personal schedule to involve extended periods of travel, independent work and varied office hours.
• Skill in time management and utilizing work time to its maximum effectiveness.
• Proactive goal setter and achiever.
• M/S Office Suite skills in word processing, spreadsheets and database.
• Skill in following a recruiting plan for an assigned region.
• Excel in a fast paced, high pressure and team‑oriented work environment.
• Work collaboratively with colleagues (including student workers) in enrolment management, academics, student life, and across campus.
• Talk intelligently about TWU to prospective students and parents.
• Adapt presentation content and style according to audience.
• Manage his/her recruitment area in a results driven manner.
• Adept in data collection, analysis and reporting for assigned area.
• Contribute ideas to and receive feedback from the Director of Undergraduate Admissions and the VP of Enrolment Management for overall productivity of the admissions team.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant‑Leader Way of Life

Act in a manner that exemplifies Jesus Christ in all on and off‑campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports: None

Reports to: Admissions Manager

Standards & Requirements

Education: BA required. MA Preferred.

Experience: Experience in an Admissions or sales environment preferred.

Candidate Must Have the Following

• access to a reliable vehicle due to daily (local) travel requirements
• reliable home WiFi with appropriate workspace for virtual meetings and events

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

BENEFITS OF WORKING AT TWU

• A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
• Torch tuition scholarship for dependents of eligible employees attending TWU.
• Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
• Discounts and perks for the on‑site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
• Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
• Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
• Free employee parking on campus.
• Special community events throughout the year.
• A positive Christian fellowship environment.

Trinity Western University encourages applications from all eligible candidates who are able to commit to the university’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

Seeking to reflect more faithfully the diversity of Christ’s Church, we enthusiastically invite applications from Indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources at humanresources@twu.ca.

Trinity Western University is located on the traditional ancestral territory of the Sto:lo people. (Langley)

Trinity Western University is located on the traditional ancestral territory of the xʷməθkʷəy̓əm (Musqueam) people. (Richmond)

Trinity Western University’s Laurentian Leadership Centre is located on the traditional ancestral territory of the Algonquin people. (Ottawa)