Office Manager

Summary

The Office Manager oversees Human Resource and Office Management functions within all departments, and reports to the Executive Director. Office Manager administers health and welfare benefit plans and assists employees with their insurance and health care claims and benefit packages. This position acts on behalf of the employees to resolve any outstanding problems with insurance providers. Provides support to the Human Resource department as requested by management, which can include, data entry, file maintenance, policy and procedure writing as well as participation in the recruiting process.

Job Duties

• Administer health and welfare plans including enrolments, changes, and terminations
• Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions
• Answer all employee questions regarding healthcare and wellness plans
• Perform customer service functions by answering employee requests and questions
• Recommend new policies and procedures to effect company improvements and organizational efficiencies
• Check prospective employee references
• Reconcile benefits statements
• Conduct audits of payroll, benefits or other HR programs and recommend corrective action
• Assist with processing of terminations
• Assist with recruitment and interview process
• Track the status of candidates and respond with follow-up letters at the end of the recruiting process
• Schedule meetings and interviews as requested by the Executive Director
• Make photocopies, fax documents and perform other clerical functions
• File papers and documents into appropriate employee files
• Assist on and prepare correspondence
• Assist with the preparation of the performance review process
• Prepare new employee files
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Human Resources, finance, business management or business administration or a certified human resources specialist designation
• 3 to 5 years of experience
• Experience in the finance, payroll, and not-for-profit society
• Strong knowledge of current employment law matters with a strong commitment to diversity management
• Politically and culturally sensitive
• Strong presentation, written and verbal skills
• Ability to identify developmental needs of employees and to provide coaching, mentoring and other help
• Strong morals and ethics, along with a commitment to staff privacy
• Knowledge of principles, theories, and techniques related to job classification, job analysis and job descriptions
• Effective communication skills with individuals at all levels of the organization
• Able to work efficiently as a part of a team as well as independently
• Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, Microsoft Teams, and email is required
• Attention to detail in all areas of work
• Able to work well under pressure and meet set deadlines
• Ability to use general office equipment
• Professional appearance and manners

Working Conditions

• Travel may be required
• Ability to attend and conduct presentations
• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 10lbs may be required