Manager, Customer Service

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Why FCC

At FCC were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation we provide financing knowledge resources and business management software to over 103000 customers nationwide.

Heres what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs flexible and comprehensive group benefit and savings plans and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How youll make an impact

As Manager Customer Service youll guide a dynamic team located across Manitoba focused on delivering exceptional customer service in Ag Production financing. Youll coach and mentor staff on building relationships with customers and creating strong partnerships with internal teams ensuring quality documentation and efficient processes. Working with the district leadership team youll help shape strategy optimize workflow and support the district business plan to achieve organizational goals.

If you have a passion for the agriculture industry love supporting others and enjoy leading teams through change and growth this could be a role for you.

What youll do

• Lead a high-performing customer service team managing performance and development

• Manage workload priorities identify employee development requirements set goals and evaluate performance

• Work with district leadership team to develop and execute business plan and marketing strategies between business units

• Monitor operational reports (for example compliance and loan review)

• Maintain the district budget and manage daily operations: facilities management meetings and event planning

What youll bring to the team

Required qualifications:

• A bachelors degree in administration or business

• A minimum of four years of related experience (or an equivalent combination of education and experience)

• Leadership experience including coaching mentoring and developing team members to improve performance or achieve measurable results

• Demonstrated experience delivering agricultural or commercial financial services including relationship building assessing clients needs supporting lending or credit processes or managing a portfolio of business or farm clients

• Experience leading or supporting change initiatives driving continuous improvement and delivering measurable impact in processes teams or projects

• Valid drivers license and ability to travel within the province

Preferred qualifications:

• Bilingualism (English and French) is a strong asset

Not sure you meet every requirement We encourage you to apply anyway.