Talent.com
Retail Store Manager - Davie, Vancouver

Retail Store Manager - Davie, Vancouver

Canna CabanaVancouver, BC
Il y a plus de 30 jours
Salaire
45 000,00 $CA par an
Description de poste

Our retail Cannabis  Retail Store Manage r  (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Sales Associate Support :

  • Help hire great people, supervise and manage employees and ensure all employees have a valid Selling It Right license.
  • Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
  • Coach team members and provide positive and constructive feedback so that they grow professionally
  • Train all team members on work procedures and policies so that everyone understands what's required to do a great job
  • Maintain written SOPs as changes to policy and / or regulations occur and ensure compliance among team
  • Assist in building a weekly staff schedule that complies with labor policies
  • Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
  • Achieve high scores on the following measures related to Sales Associate Support - high retention of top talent and high team engagement scores
  • Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store.

Sales and Customer Service :

  • Own all customer feedback and provide customer / patient complaint resolution in coordination with the head office procedures.
  • Provide complaint resolution to ensure satisfaction of all customers and patients
  • Utilize customer and team member feedback to readily implement changes to improve the customer experience
  • Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays, internal and external promotion
  • Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
  • View sales reports and communicate with the team to identify sales trends and potential inventory requirements
  • Track all employee and store sales daily to ensure optimal performance
  • Analyze core metrics to better understand store performance in order to beat and exceed goals
  • Utilize approved employee incentives to drive sales and boost morale
  • Achieve high scores on the following measures related to Sales and Customer Service - meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews

    • Daily Store Operations :

  • Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
  • Assist LCRB with inventory, sales, and compliance audits
  • Perform all daily opening and closing procedures
  • Implement and oversee security, reporting and cash management procedures related to opening and closing the store
  • Ability to make schedules for staff and work on creating a sound work environment.
  • Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
  • Ensure that the sales floor is adequately stocked at all times
  • Keep track of all expiring products and promote sales as needed
  • Coordinate with management and senior leadership to perform daily / monthly / yearly inventory audits and reconciliations
  • Ensure all expired / damaged / returned product is logged and disposed of according to regulations
  • Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
  • Provide daily correspondence via email and manager’s log, with the team members as needed
  • Comply with all HR policies, including confidentiality and non-disclosures
  • Maintain a clean and organized work environment.

    • Requirements

  • Must have Selling It Righ t Certification.
  • Must provide a copy of clean Criminal Background Check prior to start date.
  • Minimum of 5-6+ years work experience in the retail industry.
  • Minimum of 3 years work experience in a supervisory role in a retail environment.
  • Experience of working in unionized environment
  • Proven excellent customer service skills.
  • Management experience preferred.
  • Excellent time management and prioritizing skills.
  • Demonstrated ability to train and motivate staff.
  • Skills to monitor and assess staff performance.
  • Basic office administration skills.
  • High level of proficiency with Microsoft Office productivity suite.
  • Highly effective teamwork skills.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service and troubleshooting skills.
  • Politically and culturally sensitive.
  • Able to plan and organize work effectively and ensure its completion.
  • Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
  • Ability to learn and adapt to sales software quickly.
  • Must be available for shift work any time according to business needs, Monday to Sunday.
  • Ability to work nights, holidays and weekends and different locations
  • Demonstrated ability to implement PR and advertising campaigns.
  • Professional, responsive, and positive work attitude is essential.
  • Meticulous records maintenance skills.

    • Job Types : Full-time, Permanent

    Pay Rate :  $45,000(CAD) - Above Annual - based on skills and experience