Customer Services Manager

Position : Customer Services Manager

Location : Nisku, Alberta, T9E 1K7

Company : Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Travel expectation : 30%

Key Responsibilities

• P&L Ownership : Oversee all financial aspects of the service division, including revenue, margin, and operating expenses. Ensure consistent growth in profitability and market share.
• Sales Growth Leadership : Drive service sales by developing go-to-market strategies, expanding existing customer relationships, and opening new revenue channels. Partner closely with sales leadership to capture cross-selling and upselling opportunities.
• Strategic Planning : Develop and execute a service growth strategy aligned with overall corporate objectives. Identify new market segments, service offerings, and revenue models.
• Team Leadership : Build, mentor, and manage a high-performing service organization that delivers both operational excellence and sales results.
• Customer Focus : Strengthen long-term customer partnerships by ensuring best-in-class service delivery, responsiveness, and innovation.
• Operational Excellence : Implement KPIs and performance metrics that balance financial goals with customer satisfaction and service delivery efficiency.

Your Profile

Strategic leadership and team management that can build strong, high performing teams

Innomotics is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Upon request, Innomotics Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

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