Scheduling Clerk - Home Care (SS-24-452)

The Home Care Scheduling Clerk works under the supervision of the Regional Manager, performing various office functions including coordinating and maintaining scheduling for the Home Care clients and staff. The Home Care Scheduling Clerk collaborates with the Home Care Resource Coordinators and Case Coordinators functioning as an integral part of the health care team.

The incumbent exercises the appropriate level of initiative and independent judgment in determining work priorities, work methods to be employed and action to be taken on unusual matters. The position functions in a manner that is consistent with the mission, vision and values; and the policies of Southern Health-Santé Sud.

Qualifications

• Proficiency of both official languages is essential (English / French)
• Completion of Grade 12 education required
• Preference will be given to Procura trained applicants
• Minimum 1 year experience scheduling staff, preferably in a unionized environment and utilizing electronic scheduling tools
• Recent Home Care experience preferred
• Intermediate keyboarding and computer skills
• General understanding of office practices and procedures and use of office equipment (computer, fax, etc)
• Effective oral and written communication skills
• Strong organizational skills
• Excellent customer service skills
• Ability to establish and maintain effective interpersonal working relationships
• Ability to apply critical thinking
• Ability to work both independently with minimum supervision and as a team member
• Ability to meet tight deadlines and work in a time sensitive environment, managing competing priorities
• Satisfactory employment record
• Given the cultural diversity of our region, the ability to respect and promote a culturally diverse population is required
• Proficiency of both official languages is essential for target and designated bilingual positions
• Demonstrated ability to meet the physical and mental demands of the job
• Demonstrated ability to respect confidentiality including paper, electronic formats and other mediums
• Good work and attendance record

Conditions of Employment