Program Director

Director of People, Talent Operations at Havas

Program Director

Program Directors at Havas CX have two primary objectives : 1 - Define the vision and structure of client programs and overseeing its execution by our team of project managers, and 2 – Continuously improve and refine the delivery practice. As a Program Director, you may be involved in overseeing multiple projects, across multiple brands or clients to ensure the overall project health in their portfolio (financials, resources, risks, relationships), or overseeing one large portfolio-sized account.

The Program Director serves as "Lead" on large client accounts and is accountable for the delivery management team's organization, operational efficiencies, and health within their assigned accounts. Within that role, the Program Director may be responsible for supervising one or more project managers and / or senior project managers. Program Directors will interface heavily with senior creative, technical, and executive management within the client to assure that the solution is understood and addresses the customer's business requirements. They will also ensure that the challenges and requirements are understood by the team and will participate in the solution developed by the team.

The Program Director will be responsible for delivering accurate financial management of the accounts / brands to which he / she is assigned and for delivering improved account margins. In addition to the project responsibilities, Program Directors will also participate in the business development process and will be a key member of the business development team where appropriate. They will proactively manage risk to ensure project success.

Responsibilities

Planning

• Has a deep understanding of the client’s business needs, expectations and requirements
• Leads the project team in determining the approach, deliverables, schedule, and tools to deliver multiple projects streams within established constraints
• Works with client team as well as members of the assigned project team to estimate costs and timing for tasks such as project strategy, functional design, visual design, technology requirements, etc., utilizing established estimating process and tools.
• Ensures the feasibility of project delivery given scope, time and budget constraints.

Execution

Monitoring – Scheduling, Financials and Risk Management

Client Communication

Team Management

Qualifications

About Havas CX Canada

Havas CX is a global network of digital agencies dedicated to creating meaningful experiences across the customer journey. With deep capabilities in business transformation, experience design, CRM, and technology, we partner with leading brands to deliver exceptional digital products and services across B2B and B2C markets.

We are deeply committed to investing in the professional development of our team members, providing ample opportunities to expand skills, take on diverse challenges, and contribute to high-impact projects. Our passion for what we do drives us. Joining our team means being part of a culture and organization that prioritizes growth, innovation, and the pursuit of excellence...not to mention you would make some pretty cool new friends!

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