Station Ambassador POOL

• Represents Metrolinx and the Metrolinx brand and always works in accordance to our customer and safety charters to provide excellent customer service.
• Selling and educating customers on all forms of fare media and other products as required and depositing revenues daily.
• Handles and maintains accurate records of cash handling equipment malfunctions incident reports and electronic logs the appropriate handling/logging of lost and found articles.
• Be proactive with customers to answer questions and be flexible in handling any situation including assisting customers with special needs (i.e. wheelchair assistance) provides First Aid as required.
• Providing trip planning and wayfinding information to the travelling public and providing in person assistance when required.
• Keeping customers in the know by making station announcements update notice boards ensure service bulletins and marketing materials up to date and current.
• Assisting with revenue protection activities which may include inspecting customer tickets or PRESTO cards prior to customers boarding and notifying Transit Safety as needed.
• Responsible for ensuring the stations platforms and grounds are safe by conducting safety and quality checks including removing snow and ice from walkways.
• Carrying out basic janitorial services and maintenance on the station grounds

• Completion of high school education or combination of education training and experience deemed equivalent.
• Six (6) months experience in customer service and dealing with the public directly.
• Must be able to obtain and maintain First Aid Certification and perform First Aid.
• Must successfully complete safety environmental and any other training required by corporate policy.
• A valid G License is required as all incumbents must be able to travel to various work locations in a reasonable timely manner around the region as required e.g. outside of regular transit hours and/or at any time during their shift in order to meet operational needs.
• Good oral and written communication skills and the ability to deal courteously with the public.
• The individual must possess the necessary personal transportation to commute between different work locations within a reasonable timeframe which could cover the entire Greater Golden Horseshoe area.
• Ability to read and understand fare tables manuals and schedules.
• Good computer skills and adept at learning new technology.
• Bilingualism is an asset

Working conditions:

• Able to walk and stand for extended periods of time in station or outside of station during all seasons.
• Comfortable working in large crowds.
• Required to assist customer with accessible needs when requested i.e. push wheelchairs.
• Must be able to work in an environment with standard industrial cleaning products.