AWS Cloud Managed Services Manager, Deloitte Global, Technology

Job Type: Permanent
Work Model: Remote
Reference code: 126826
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

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This is an excellent opportunity for ambitious professionals to grow and develop within Deloitte’s Information Technology sector. We are looking for individuals passionate about advancing technology!

What will your typical day look like?

• Establishes, matures, and oversees engineering best practices for cloud services.
• Continually explores emerging cloud technologies, conducts proof-of-concepts, and builds prototypes to determine institutional relevance and viability.
• Participates in business and technology strategic planning processes and guides business and technical capability initiative roadmaps.
• Establishes guidelines for application sizing and capacity planning. Reviews trending data. Proposes alternative solutions to improve end user experience at lower TCO.
• Builds relationships with internal customers to understand their needs, priorities, roadmap, and definition of success.
• Promote best practices and technologies, spanning cloud org/account management strategies, VPC/Network connectivity, compute management, IAM, cloud security across diverse delivery teams and applications.
• Develops, proposes, and maintains service descriptions, service catalog, service-level agreements (SLAs) and Operating Level Agreements (OLAs).
• Ensures services operate at an optimal level, are test frequently to meet continuity standards and are always secure.
• Guides continuous improvement efforts for the service by leveraging KPIs and customer feedback.
• Manages projects to success. This includes planning, executing, and reporting status to a variety of audience.
• Serves as an advocate for cloud and related technologies and participates in the center of excellence.

About the team

Deloitte Technology Services works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

• Experience with designing and implementing AWS EC2, RDS, S3, EKS, EMR, Sagemaker, VPC, and Transit Gateway.
• Build and maintain relationships with other Cloud Operations Managers to maintain consistent policies, processes, and metrics across cloud platforms
• Exposure to Infrastructure as Code (IaC), JavaScript, PowerShell, Bash, Python
• Own and improve operational processes for example Incident Management, Change Management, Release Management, post-mortems, RCAs and others
• Experience of using cutting edge technology and automation that will be the core of operational excellence for this position
• Experience with the development of proof-of-concept/prototypes cloud solutions
• Experienced with working with Linux/Windows Platforms.
• Drive continual improvement through strategic and thoughtful solutions with an automation first attitude
• Experienced in leading and managing Cloud engineering and Infrastructure teams.
• Exposure to DevOps, CI/CD toolchains, such as Jenkins, JFrog Artifactory, and Git, Chef, Ansible, and/or HashiCorp Terraform.
• Ability to have an open dialog with an application team, learn their application’s function and API to build extensive integrations.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.