Business Process Consultant, SmartRecruiters Solution

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

**Qualified candidates MUST have experience with the SmartRecruiters product and can be located anywhere in North America

About the Role

As a SmartRecruiters Business Process Senior Consultant you will serve as a trusted advisor to enterprise customers guiding them through the design delivery and adoption of SmartRecruiters solutions. You will partner with customer executives to translate business strategy into scalable talent acquisition processes that drive measurable outcomes.

This role is ideal for a senior consultant who thrives at the intersection of business transformation technology enablement and client leadership. You will lead complex engagements influence executive stakeholders mentor delivery teams and help shape the future of SmartRecruiters consulting and services offerings. The role champions innovation continuous improvement and the adoption of best practices across the SmartRecruiters ecosystem.

What Youll Do

Advise & Transform

• Act as a strategic advisor to customers aligning their talent acquisition vision with SmartRecruiters solutions and best practices.
• Lead end-to-end SmartRecruiters implementations from discovery and design through deployment and adoption.
• Design and optimize industry-specific business processes driving innovation and measurable business impact.
• Translate business requirements into solution architectures including integrations and enterprise IT alignment.
• Champion transformation initiatives and provide thought leadership on modern recruiting digital adoption and the Intelligent Enterprise.

Lead Delivery & Manage Risk

• Oversee complex client engagements managing scope risks timelines and dependencies.
• Ensure high-quality on-time delivery through strong governance communication and stakeholder alignment.
• Serve as engagement lead project lead or sub-project lead as needed guiding cross-functional delivery teams.

Drive Adoption & Value

• Validate customer success criteria and align adoption strategies to business outcomes.
• Analyze usage data KPIs and insights to drive optimization adoption and long-term value realization.
• Partner with Customer Success teams to develop account strategies that support renewals and long-term retention.
• Advocate for customers internally collaborating with Product Engineering and Support to remove adoption barriers.

Support Growth & Thought Leadership

• Support pre-sales efforts including solution reviews feasibility assessments and executive workshops.
• Present insights and recommendations to senior customer stakeholders influencing strategic decisions.
• Provide expert guidance on career sites employer branding web design and user experience best practices.

Enable Teams & Scale Excellence

• Mentor and coach partner consultants and internal teams to ensure consistency quality and best-practice delivery.
• Design and facilitate customer workshops training sessions and adoption events.
• Contribute to the evolution of SmartRecruiters services portfolio by creating reusable frameworks templates and methodologies.

What You Bring

• Experience:5 years delivering or leading SmartRecruiters implementations or comparable enterprise SaaS solutions in a client-facing consulting role.
• Consulting & Project Leadership:Proven ability to lead complex engagements; project management certifications (PMI Six Sigma or similar) are a plus.
• Business Process Expertise:Strong background in business process design transformation and IT architecture (Signavio experience preferred).
• Technical Fluency:Ability to quickly understand technical concepts and apply them in enterprise environments.
• Change & Transformation:Solid experience in change management transformation programs or strategy consulting.
• Client Leadership:Demonstrated success building trusted relationships with executive stakeholders and partners.
• Communication:Clear confident communicator with experience presenting to senior business and technical audiences.
• Mentorship:Passion for developing others and raising the bar on delivery excellence.
• Analytical Mindset:Data-driven problem solver with the ability to turn insights into action.
• Industry Knowledge:Understanding of talent acquisition HR technology and evolving industry trends.
• Digital & Brand Awareness:Familiarity with career site UX employer branding and web best practices.

How Success Is Measured

• Customers achieve measurable business outcomes through adoption and process optimization.
• Projects are delivered on time at high quality and with strong executive satisfaction.
• Customer Success and partner teams are enabled with scalable consulting frameworks and best practices.
• Strategic customer relationships drive renewals advocacy and long-term growth.
• Continuous improvement and innovation are embedded across delivery and services offerings.

#SmartRecruiters

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 127800 - 217300(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443671 Work Area: Consulting and Professional Services Expected Travel: 0 - 50% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid