Technology Specialist, Infrastructure

Diversity, Equity and Inclusion Statement

The Region of Durham is committed to employment equity and is actively implementing measures to build and sustain an inclusive, barrier-free workplace that is reflective of the diverse residents it serves. We welcome applications from Indigenous Peoples, people from racialized communities, women, persons who live with disabilities, people from 2SLGBTQI+ communities and people with diverse identities.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodation will be provided throughout the recruitment process to applicants who live with disabilities.

Number of Available positions

Vacancies : one (1)

Reporting to the Supervisor, Infrastructure and Networking

The incumbent will

• Prepare and present technical designs, implement, configure, secure, and maintain hybrid Regional infrastructure across on-premises datacenters and cloud services (Azure IaaS / PaaS) to meet availability and performance objectives
• Monitor performance, capacity, and availability using monitoring platforms to detect, analyze, and resolve infrastructure problems, and provide root-cause analysis
• Administer Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 (including Exchange Online, Teams, SharePoint, OneDrive) to ensure secure, consistent, and reliable service delivery for both office and remote users
• Manage endpoint and mobile device management solutions (e.g., Microsoft Intune / Endpoint Manager) for Windows, Android, and iOS, define device compliance, configuration profiles, and application lifecycle policies that enforce Zero Trust security
• Plan, deploy, upgrade, and maintain Microsoft Windows Server (2012-2025) in both physical and virtual environments (VMware vSphere / Hyper‑V), including clustering, integration with storage area networks, and patching
• Maintain user accounts and identities, role‑based access controls, access to network and cloud resources, and email services; implement MFA, Conditional Access, and privileged access controls (e.g., PIM)
• Install software and hardware; perform configuration changes to enhance service, capacity, security posture, and financial efficiency; follow change control and documentation standards
• Research and recommend technical solutions that address business requirements, including optimization, standardization, and automation
• Ensure timely and effective customer service, communicate status updates on incidents, problems, and requests, ensure resolution and knowledge capture for SLO improvement
• Provide frequent subject matter expertise to projects on infrastructure best practices; liaise with the project manager and team on scope, deliverables, timelines, risk, and change to ensure on‑time and on‑scope delivery
• Assume a leadership role on assigned initiatives, engage stakeholders to confirm requirements; maintain accurate and up‑to‑date project plans, runbooks, and diagrams, present status updates and risks; elevate blockers in a timely manner
• Operate and improve enterprise backup / restore, disaster recovery, and business continuity capabilities with defined RPO / RTO; conduct recovery testing and maintain documented runbooks
• Automate operational tasks and repeatable changes using PowerShell and, where applicable, Infrastructure as Code patterns
• Maintain accurate configuration and asset records, standards, operating procedures, and architecture diagrams

The successful applicant will possess

CUPE 1764 Salary Grade 7

This position is with Salary Grade 7 and will be paid at the following hourly rates :

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

External Application Process

Come find a home where exciting and rewarding careers are balanced with your lifestyle. We thank all applicants; however, only those being considered will be contacted. Please apply online (www.durham.ca) no later than midnight (Eastern Standard Time) on the closing date indicated on the Job Posting.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier‑free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at : RecruitingHelp@durham.ca and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Please note that resumes should not be sent to RecruitingHelp@durham.ca.

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