Ocean Import Shipment Coordinator

• Handling Ocean Import freight files and coordinating shipment delivery arrangements.
• Verifying OBL (Original Bill of Lading) and payment requirements prior to shipment release.
• Monitoring and responding to all incoming communications from clients and business partners (domestic and overseas) to manage daily operational issues.
• Verifying bookings and obtaining appropriate approvals before relaying information overseas.
• Coordinating cargo bookings with transport companies.
• Managing and billing storage/demurrage charges for approved accounts.
• Ensuring timely approval of supplier invoices and verifying overseas agent remittance.
• Resolving customer complaints efficiently and implementing measures to prevent recurrence.
• Addressing internal and operational problems promptly to prevent service deficiencies or customer dissatisfaction.
• Continuously improving internal systems and procedures to enhance customer service and departmental efficiency.
• Performing additional tasks and duties as assigned.

Qualifications

• A minimum of two (2) years of experience in a similar role, preferably with an International Freight Forwarding organization.
• Strong interpersonal and communication skills, with a customer service focus.
• Excellent organizational skills, with the ability to set priorities and manage workloads efficiently.
• Ability to perform well under pressure in a fast-paced environment.

Application Procedure

This position offers a career path with many opportunities in an ever-growing company within a thriving global industry. Qualified candidates should forward their C.V. along with a cover letter to:

Human Resources