Inside Sales Manager

Inside Sales Manager Opportunity in Montreal!

Main tasks of the Inside Sales Manager :

• Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team
• Establishes and maintains a high level of customer satisfaction on all sales transactions
• Communicates to and works with the Market Area Sales Manager to help resolve unique customer issues
• Supervises activities of the Inside Sales Department
• Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity
• Forecasts and recruits qualified candidates for available and / or upgraded Inside Sales Team positions
• Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives
• Encourages feedback and is available to answer questions, provide direction and / or offer assistance when needed
• Updates all Inside Sales Representative reference material as appropriate
• Participates in training and coaching the Inside Sales staff
• Assists in the communication and maintenance of the Market Area's pricing and service strategies
• Sets up and maintains accurate customer records for all customer interactions (prospect data, contracts, orders and service machine documentation)
• Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls
• Communicates goals to Inside Sales Representatives and arranges for proper training
• Direct supervision of 10 full-time employees, including : Inside Sales Supervisor & Account Executives
• Indirect supervision of 10 full-time employees, including : Account Associates
• All other related tasks

Requirements for the Inside Sales Manager position :