What we offer
In addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive benefit package that meets the various needs of our diverse employees. Including,
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount;
This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.
Make a difference
We are currently searching for a dedicated and passionate individual to join our team at Toronto Community Housing! As a Business Planner, you’ll utilize your expertise and knowledge of research methods and statistical analysis to contribute to the ongoing efforts of Toronto Community Housing to improve the neighborhoods and lives of residents of Toronto.
Reporting to the Director, Programs and Partnerships the Business Planner is responsible for supporting the team's strategic, operational and business planning processes by developing business plans, policies, procedures and standards using industry best practices. The incumbent will measure and analyze performance and empirical data for the Programs and Partnerships team and ensure that the Division’s systems, practices and programs are achieving desired impact in TCHC communities and are aligned with values, policies, and corporate strategic plans.
What you’ll do
Planning
Support the Division’s strategic planning processesCo-ordinate, documents and assist Divisional teams with the alignment of their work with that of other corporate divisionsCo-ordinate and support the production of strategic plansProvide strategic planning expertise to Divisional Leadership TeamSupport Divisional teams by reviewing, assessing, developing and evaluating business processes and systems, as well as documenting and managing database requirements for the DivisionDevelop reports, papers, briefing notes, and presentations for internal / external stakeholders, including TCH executives and the Board of DirectorsProvide project management expertise to others and leads projectsUse project management softwareProvide work direction to other management / exempt staff on a project by project basisPolicy
Support the Division’s annual business planning process, including the development of operational plans, budgets, performance measuresFacilitate policy / procedure development ensuring input from appropriate stakeholders (e.g., residents, staff, management, other)Plan, co-ordinate and monitor the implementation of policies, protocols and procedures for the Division including facilitating change discussionsProvide policy and business process expertise to Divisional Leadership TeamResearch and Evaluation
Conduct research and prepare papers / reports on emerging issues and other topics as assigned, including environmental scan researchConsult and collaborate with other business units as appropriate to align strategic outcomesIn consultation with staff, develop standards and best practicesDevelop evaluation frameworks to support Division outcomesConduct reviews of specific process and practices recommending solutions to achieve Division outcomes and targetsDevelop data models and uses complex analytical tools, as requiredDevelop and manage tracking systems for the Division to monitor progress and evaluate outcomesReview and analyze performance measurement results and progress updates on divisional work plan, and develop recommendations to improve business processesMake recommendations to improve performance measures and reporting, as appropriateWhat you’ll need
University undergraduate degree in social sciences (e.g., Education, Psychology, Sociology, Social Work, Urban Planning, Political Science, Public Administration, Geography)5 years of experience, preferably in a large public corporate environment, in one or more of the following areas : Project Management, Policy Analysis or Development, Performance Measurement Systems, Research Design, Creation and Monitoring of Accountability SystemsKnowledge of Housing Services Act, Residential Tenancies ActExperience in the non-profit / public housing sector an assetStrategic partnership development experience is an assetMembership / Designation with the Canadian Evaluation Society an assetKnowledgeable in research methods, statistical analysis (e.g., SPSS) and strategic / business planning is an asset;Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applicationsKnowledge of social housing operations, policies and procedures and relevant legislation that is applicable to Toronto Community Housing preferred.Proven ability to analyze and interpret data, prepare reports and statementsProven ability to interact effectively with and engage a variety of stakeholders including : staff, tenants, business partners and community groupsExcellent project management, conflict resolution, facilitation and organizational skills.Excellent oral and written communication skills and presentation skills.Strong group facilitation and public meeting skills for leading community processes, consultations and forums.Ability to travel to various locations and work flexible hours which will include evenings and weekends.What’s next
Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include a written / practical test an interview and reference checks.
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