Customer Service Representative

What you'll do :

• Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner. This is a temporary term position ending on December 31, 2026.
• Answer a variety of internal / external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and / or emails.
• Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
• Data capture customers’ financial and program specific information into various databases.
• Contact customers and / or their authorized representative to obtain and exchange information, discuss and confirm program / contract requirements.
• Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and / or CSO Manager.
• Resolve problems associated with customers’ Crop Insurance claim and / or AgriStability application.
• Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
• Participate as a member of the sales team for the annual sales of the Crop Insurance program.
• Mentor and assist less experienced staff in the CSO.
• Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
• Maintain a clear understanding of computer work; data entry, computer program knowledge and use.

Qualifications :

Competencies :

Saskatchewan Crop Insurance Corporation (SCIC) is committed to equity, diversity, inclusion and accessibility. SCIC welcomes applications from all individuals and encourages applicants to self-identify in their application. We affirm our Commitment to Reconciliation as we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Please tell us of accommodation measures required to help you be assessed fairly. Please note that the information you provide will be treated confidentially.