Group Benefits Administrator

With sound knowledge of employee group insurance benefits, the Benefits Administrator will build strong customer relations while providing a high level of customer service to clients. The Administrator will provide administrative support to a portfolio of clients with diverse benefits needs. The Administrator will also cross-sell other HR / Group Benefit related services and products while attending to day-to-day administrative needs.

Qualifications

CEBS designation or working towards is a strong asset

Post-Secondary education in business, human resources or other related discipline

3+ years of experience as an employee group benefits administrator or coordinator

Proven success cross-selling to existing customers

Exceptional written and spoken communication skills

High level of customer service

Excellent time management, organizational and prioritization skills

Motivated, high energy team player

Responsibilities

Provide ongoing customer service by responding to inquiries from clients and employees

Data entry and file management related to billing, correspondence, enrollments, changes and other documents for clients, ensuring accuracy at all times

Creation and coordination of documents and reports related to group benefits and other department services

Build and maintain strong relationships with clients while liaising with various consultants and service providers ensuring high levels of customer satisfaction

Partner with internal and external teams to coordinate services across all business lines

Support business development and sales through cross-selling initiatives

Participate in the design, development and execution of marketing, communication and sales material

Assist management by proactively identifying client needs, providing input on how to facilitate new requirements and / or streamline requirements and processes within the department

Provide input on how to improve business practices for department efficiencies and to increase client satisfaction

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