Service Coordinator

Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are:

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

• Competitive salary
• Medical/Dental/Vision benefits or Health Spending Account
• Company paid Life/ADD insurance
• RRSP/DPSP
• Flexible work schedule
• Generous paid time off
• Employee referral program
• Free parking

About the Role: Service Coordinator (Hybrid – Winnipeg) 9:00AM Start Time. Key Responsibilities:
The Scheduler/Coordinator creates, modifies, and manages project implementation and field service schedules and is responsible for coordinating to ensure availability of service parts inventory for all ARxIUM products in support of field and client support team.

Essential Functions: Implementation:

• Schedule equipment & parts delivery to customer sites; coordinate with manufacturing & logistics.
• Asset Management: Salesforce (CRM) to be updated to ensure up to date devise entitlement.
• Maintain schedule of customer device relocation (uninstall & reinstall) and recertification.
• Effecting changes to production schedules to ensure that production deadlines are met for installations.

Field Service:

• Responsible for maintaining close communication with implementation, support and field service teams.
• Coordinate and schedule all aspects of field service operations in accordance with material, equipment, and labor availability.
• Promptly informing the relevant departments of changes to current production schedules.
• Must display a high standard of accuracy when performing data entry tasks.
• Performs related duties as assigned.

• Ideal: experience with Salesforce, Epicor, Smartsheet, Concur ADP, ProntoForms/True Context
• Based in Winnipeg (preferred) or Toronto
• Ability to communicate effectively both orally and in writing; French language skills would be an asset.
• Excellent organizational skills; ability to manage aggressive timelines and pay close attention to detail.
• Effective interpersonal skills, including high energy level, maturity, and creativity.
• Excellent decision making and problem solving skills.
• Strong initiative; self-starter, demonstrated energy and enthusiasm.
• Strong ability to multi-task, lead multiple projects, work effectively in fast paced environment under pressure.
• Willingness to set and maintain a high standard of performance.
• Must be able to work in a team environment.
• Computer skills: Microsoft Office Suite
• Familiar with standard ERP systems.

Education and Experience:

• Degree or diploma in Business Administration, Logistics, Supply Chain Management or related field, or equivalent combination of education and experience.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.
• Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus.
• 50% or more time is spent looking directly at a computer.
• Ability to lift and/or move up to 50 lbs.
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.