In Store Computer Technician

In store computer technician to repair retail customer issues. Includes diagnosing hardware and software issues, doing virus removals and optimizations, etc. Also requires customer service, checking customers in and out and helping sell retail products in the store.

Job Description

osition Overview

We are looking for an in-store Computer Technician to join our team. This role is a mix of hands-on technical work, customer service, and retail sales. You will be responsible for diagnosing and repairing customer computers, providing virus and malware removal, offering remote support, and assisting customers in-store with technology purchases and service needs.

This is a customer-facing role suited for someone who is technically capable, organized, and comfortable explaining technology in plain language.

Key Responsibilities

Technical Support & Repairs

Diagnose and repair desktops and laptops (hardware and software)

Perform virus, malware, and spyware removal

Operating system installs and upgrades on Windows and Mac OS

Data backup, recovery, and migration

Tune-ups and performance troubleshooting

Configure new computers and custom-built PCs

Provide remote support to customers via secure remote access tools

Customer Service

Check customers in and out at the service counter

Clearly explain issues, solutions, and pricing to customers

Provide basic technology advice in a non-technical, friendly way

Follow up on repair status when needed

Maintain accurate service notes and documentation

Sell laptops, desktops, custom PCs, and towers

Recommend accessories such as monitors, keyboards, mice, printers, and networking equipment

Upsell relevant services such as setup, data transfer, protection, and maintenance

Process sales transactions and service invoices

Required Skills & Qualifications

Experience with virus and malware removal

• Retail or sales experience

Comfortable troubleshooting software and hardware issues independently

Basic networking knowledge (Wi-Fi, routers, printers)

Ability to communicate clearly with non-technical customers

Strong organizational skills and attention to detail

Reliable, punctual, and professional

Experience building or configuring custom PCs

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