Junior ServiceNow Developer

As the ServiceNow Analyst you are responsible for the administration configuration and continuous improvement of the ServiceNow platform. This includes day-to-day maintenance monitoring system health and data quality and implementing basic configuration tasks such as forms lists UI policies notifications catalog items and workflows.

You will work closely with IT business stakeholders and service owners in translating business requirements into scalable ServiceNow solutions while ensuring platform stability performance and alignment with best practices.

Join our Ledcor team today in Vancouver BC!

Essential Responsibilities:

• Administers and maintains the ServiceNow platform including day-to-day configuration
• Configures forms lists UI policies notifications catalog items and workflows
• Monitors platform performance data quality and overall system health
• Participates in ServiceNow upgrades testing and release management activities
• Troubleshoots user-reported issues defects and system incidents
• Triage and route requests and incidents according to SLAs and priority frameworks
• Collaborates with Business Analysts to translate requirements into technical solutions
• Produces system designs documentation and performs design analysis
• Delivers unit-tested solutions and supports UAT and the ServiceNow end-user community

Qualifications:

• Bachelors degree in Computer Science or diploma in Information Services
• Minimum of 1 year of hands-on ServiceNow experience
• Proven experience working with end users support teams and business leaders to deliver customer-focused solutions
• Strong responsiveness in managing user inquiries incidents and requests with clear timely communication
• Consistent achievement or exceedance of Service Level Agreements (SLAs) through effective prioritization
• Working knowledge of ServiceNow best practices
• Solid understanding of ServiceNow capabilities features and upcoming functionality
• Highly motivated analytical and self-starting individual capable of resolving complex business and technical problems
• Excellent written and verbal communication skills
• Assets include full-stack web development experience ITIL/Service Management knowledge and a strong interest in ServiceNow administration and development

Working Conditions:

• Hybrid role with in-office attendance 1 day per week and the flexibility of coming into the office as business needs require

Compensation

$52800.00 - $72600.00

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.