Pharmacy Assistant

Job Summary

Under the direct supervision of a licensed pharmacist, the Pharmacy Assistant performs assigned duties necessary to provide efficient daily operation of the pharmacy, ensuring quality products for home and community care patients. The Pharmacy Assistant assists with data entry and processing of medical orders, receives phone calls, and performs tasks within scope to ensure smooth workflow.

Duties and Responsibilities

• Performs and documents all activities of processing medical orders, including data entry and prescription label generation per Bayshore Policies and Procedures and model standards.
• Prepares infusion supply order for each patient to ensure accuracy related to patient‑specific medical order as determined by established procedures for pre‑check by the pharmacist.
• Prepares compounding instructions and infusion pump programming requirements accurately per established procedures.
• Programs infusion equipment based on pharmacist‑verified infusion pump parameters, ensuring accurate values programmed for final check.
• Ensures compliance with federal, provincial, and local laws and regulations, Bayshore Policies, and accrediting body standards (Ontario College of Pharmacists, Bureau Veritas).
• Adheres to quality control procedures as indicated in Bayshore Policies to meet ISO standards.
• Performs accurate computer prescription order‑entry in accordance with Ontario College of Pharmacists regulations.
• Communicates with health care providers appropriately.
• Documents all individual patient‑related communications under the specific patient profile in the prescription processing software.
• Accurately maintains all legally required records per Bayshore Policy and accreditation standards.
• Communicates with patients and care teams regarding order status, equipment, and supplies including pump troubleshooting as required and within scope.
• Assists the pharmacist in notifying health care team of changes in therapy for individual patients.
• Maintains pharmacy records, including filing and documenting required information on dispensing records and prescription hardcopy.
• Follows established procedures for obtaining equipment and supplies, ensuring adequate inventory levels.
• Schedules patient refills as required and performs accurate refill processing through the prescription software.
• Works cohesively with other Bayshore team members including Customer Service Representatives, Pharmacy Assistants, Registered Pharmacy Technicians, Registered Pharmacists, Warehouse Technicians, Logistics Coordinators, Medical Device Reprocessing Technicians, Medical Device Management Coordinators, Nurse Clinical Consultants, and Contracts Coordinators.
• Monitors selected measures of individual performance as it relates to departmental performance standards and reports results as requested.
• Participates in Performance Improvement activities and continuous professional development as required.
• Attends and participates in departmental and business meetings as scheduled.
• Assists in orientation and training of new employees.
• Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and / or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Education and / or Experience

Language Skills

Mathematical Skills

Reasoning Ability

Certificates, Licenses, Registrations

Other Skills and Abilities

Physical Demands

Work Environment

Primary Location

ON-Markham

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Health Care Provider

Industries

Hospitals and Health Care

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