Int. ServiceNow Mapping Specialist to map the core principles of Configuration Management and how it relates to Incident Management within the ITIL framework. - RQ00096

Int. ServiceNow Mapping Specialist to map the core principles of Configuration Management and how it relates to Incident Management within the ITIL framework - RQ

Duration : 5 months to start (high possibility of extension)

Location : Toronto – Hybrid 2x per week on-site

Hours : 7.25 / day

Candidates for this role should have at least 5 years of experience in Configuration Management and using ServiceNow. They should also have a broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery.

The successful candidate will be able to demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfil a business requirement. They will be able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework.

Must have skills :

• 5 years' experience in Configuration Management and using ServiceNow
• 5 years' experience  ServiceNow CMDB data model (CSDM)
• 5 years' experience  ServiceNow ITOM discovery & Service Mapping
• 5 years' experience ServiceNow discovery pattern development
• 5 years' experience Scripting / programming in Java Script
• 5 years' experience with business application architecture

Nice to Have Skills :