Manager

Surplus Furniture and Mattress Warehouse is a national furniture retailer with locations spanning from Alberta to Newfoundland. We provide fantastic value to our consumers making us a price leader in Canada. Even with consistent growth, Surplus Furniture and Mattress Warehouse has not lost sight of its beginnings or the reasons for its success. We continue to sell quality furniture at warehouse prices! No fancy buildings, no overhead, just great prices

Reporting to the District Manager, the Store Manager is the driving force responsible for all store operations including, but not limited to: sales growth, training and development of Sales Associates and MIT’s, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

We are on the lookout for a high-performing Store Manager who is ready to take full ownership of store operations, lead a team to success, and drive strong sales results. We are not just hiring for a role — we are looking for the right attitude and ambition.

The ideal candidate will

• Be money-hungry – someone who is target-driven, thrives on bonuses, and pushes to exceed sales goals
• Be a natural leader – able to motivate, manage, and hold a team accountable
• Be sales motivated – understands KPIs, tracks performance, and constantly looks for ways to improve results
• Be willing to work longer shifts when needed and lead by example
• Be reliable and available – able to support the team and store operations whenever an issue arises

Training and Development

• Co-ordination of daily internal training and development activities for Sales Associates
• Evaluate, develop and promote high performing Associates to the next level
• Monitor training and development of all Associates
• Provides direction, coaching, and performance feedback to all Store Associates. Maintains a positive work ethic and working relationship with all store Associates
• Regular employee evaluations

Operational Management

• Responsible for opening and closing the store
• Conduct recruitment activities to meet the staffing needs of the store
• Manage the scheduling requirements of the store
• Ensure safety precautions in the workplace are followed by staff
• Maintains and enhances the HR processes in support of the store business objectives
• Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
• Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
• Follow administrative guidelines
• Ensures execution of all applicable operational, merchandising, and marketing programs within the store

Inventory Control

• Product management, including receiving, price changes, and handling damaged product in accordance with processes
• Manage inventory and coordinate proper scheduling of inbound and outbound merchandise
• Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in stock
• Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycles
• Manage profit and loss, sales budgets, and goals
• Identifies opportunities to achieve or exceed revenue and other business targets
• Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
• Build rapport by executing sales program with customers in order to determine their purchasing needs
• As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
• Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions
• Assist Sales Associates with completing sales to avoid customer bottlenecks and excessive waiting times

Customer Service

• Address and action all customer complaint and feedback
• Resolve dissatisfaction by listening to customer concerns, diffusing the situation
• Present customers with products that meet their needs in order to facilitate a sale
• Greet customers in a professional and friendly manner in order to create a welcoming environment
• Represent the product correctly by having a firm understanding of the product specification

Projected Annual Compensation is $70,000 to $90,000

Job Types: Full-time, Permanent

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision Care

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Retail Furniture and Home Furnishings