information technology (IT) support analyst

Education

• Bachelor's degree
• or equivalent experience

Work setting

• Private company, corporation or industry

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Perform Web-server backup and recovery operations
• Manage incidents

Supervision

• 1 to 2 people

Student status

• Full time enrollment

Computer and technology knowledge

• Mainframe
• Shell script
• Linux
• Unix
• Networking software
• Internet
• Servers
• Desktop applications
• Programming software
• Programming languages
• MS Office
• MS Windows
• Oracle
• SQL
• ServiceNow

Transportation / travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you currently a student?
• Do you have experience working in this field?

Employment terms options

• Early morning

Other

• Use of artificial intelligence

Experience

• 7 months to less than 1 year

Employment terms options

• Weekend

Other benefits

• Free parking available
• On-site housing options