hotel guest services attendant

Education

• No degree, certificate or diploma

Work setting

• Hotel, motel, resort

Tasks

• Serve food and beverages
• Assist clients / guests with special needs
• Attend to group arrivals and departures
• Provide information regarding features of rooms, service of hotel and points of interest
• Receive and deliver items and messages for guests
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Answer telephone and relay telephone calls and messages
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Provide customer service
• Maintain an inventory of vacancies, reservations and room assignments

Transportation / travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Team player
• Dependability
• Reliability
• Organized

Screening questions

• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Life insurance

Other benefits

• Free parking available
• Parking available
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week