Insurance Quality Assurance Specialist (12 Month Contract)
CAA Club GroupThornhill, ON, CAIl y a plus de 30 jours
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Description de poste10 + years’ of comprehensive Accident Benefits and Bodily Injury Claims experience or a combination of with 5 -10 years of experience in Quality Assurance Post-Secondary diploma / degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent Strong skills in Microsoft Office product suite, Data Analysis & Trending Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others Preferred : Experience with Lean Six Sigma statistical analysis tools Telework opportunity available for this position
Position Details
What you will do :
The QA Specialist is a subject matter expert and possesses technical management :
- Lead the build and execution of the QA programs
- Perform quality and technical evaluations on technical insurance professionals
- Perform trend analysis, identify performance gaps and quality improvement opportunities
- Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support
- Create, update and maintain QA evaluation forms & guides and project documents
- Design, produce and deliver QA results and reports
Who you are :