Program Support Clerk

QUALIFICATIONS :

Education, Training And Experience

Grade 12 graduation; Office Administration certificate including courses in word processing, spreadsheet and database software; certificate in Medical Terminology. A minimum of three (3) years recent related administrative or secretarial experience in a similar environment, or an equivalent combination of education and experience.

Skills And Abilities

• Demonstrates a welcoming, empathetic and hopeful attitude with respect to persons.
• Ability to communicate effectively, both verbally and in writing;
• Ability to plan, organize and prioritize work;
• Ability to work independently, and in cooperation with others;
• Ability to deal with addicted and mentally ill clients and their families;
• Ability to establish and maintain rapport with clients;
• Ability to type a minimum of 55 words per minute;
• Ability to utilize Word Processing, spreadsheet and database software;
• Knowledge of general office procedures;
• Ability to analyze and resolve problems;
• Ability to do basic mathematical calculations;
• Ability to operate related equipment, e.g. personal computer, photocopier, facsimile and multi-line telephone;
• Physical ability to carry out the duties of the position.