Lead Client Services

Lead Client Services

Join to apply for the Lead Client Services role at The Salvation Army in Canada .

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑and‑values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description / Position Purpose Summary

The Lead Client Services (LCS) is responsible for providing a safe and secure environment for program participants and visitors. The LCS is a working lead position with limited supervision. The incumbent provides day‑to‑day operational support for the Transitional Housing Program and may provide oversight and give supervision to Client Services workers. The LCS ensures that services are delivered in a manner that meets funder / contract expectations, adheres to department policy and procedures, demonstrates respect for the individual, supports the goal of providing a home‑like environment, and evidences Salvation Army Core values.

Accountabilities

Lead Supervisory Duties

• Responsible for the smooth operation of their assigned area during their shift
• Take the lead in situations such as crisis intervention, safety, responding to complaints and inquiries, and staff disputes
• Assist with the orientation and training of new staff; may be involved in scheduling staff and monitoring staff attendance and documenting and reporting the same to Manager
• Arrange coverage of staff shifts due to illness, emergency, etc.
• Schedule breaks for Client Services staff
• Ensure that rounds are conducted through the building
• Regularly liaise with Manager and provide feedback on activities and incidents that occurred during shift
• Participate in case conferences as required by Manager
• Ensure completion of any required incident reports and delivery of them to Manager
• Investigate any facility problems and take appropriate action as required
• Coordinate all front desk activities including filing, paperwork, sale of product / supplies, as required

Program Operations

Administrative Support

Critical Relationship Management

Internal

Managerial Responsibility

Financial and Materials Management

Working Conditions

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education and Experience Qualifications

Experience and Skilled Knowledge Requirements

Skills and Capabilities

Disagreeable Conditions

This is a Full‑time position.

Weekly Scheduled Hours : 40 hours

Target hiring range is $21.45 at Step 1 to $23.13 at Step 4

Compensation

The target hiring range for this position is $21.45 to $22.29 with a maximum of $23.13.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

Non‑profit Organization Management

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